Privacy Policy
Last Updated: February 13, 2025
This privacy policy explains how Agnes Lowens ("the Site," "we," "our," or "us") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase on agneslowens.com ("the Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this privacy policy, "you" and "your" refer to you as a user of the Services, whether you are a customer, a website visitor, or another individual whose information we have collected under this privacy policy.
Please read this privacy policy carefully.
Changes to This Privacy Policy
We may update this privacy policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the updated privacy policy on the Site, update the "Last Updated" date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from various sources, as described below. The information we collect and use depends on how you interact with us.
In addition to the specific uses outlined below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce applicable service terms, and protect or defend the Services, our rights, and the rights of our users or others.
Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we refer to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly From You
The information you submit directly through our Services may include:
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Contact Information including your name, address, phone number, and email.
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Order Information including your name, billing address, shipping address, payment confirmation, email, and phone number.
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Account Information including your username, password, security questions, and other information used for account security purposes.
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Customer Service Information including the information you choose to include in communications with us, for example, when sending a message through the Services.
Certain features of the Services may require you to provide specific information about yourself. You may choose not to provide this information, but this may prevent you from using or accessing these features.
Information We Collect Through Your Use
We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection information, your IP address, and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:
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Companies supporting our Site and Services, like Shopify.
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Payment processors, who collect payment information (e.g., bank account information, credit or debit card information, billing address) to process your payments to fulfill your orders and provide the products or services you have requested, pursuant to the contract we have with you.
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When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, SDKs, third-party libraries, and cookies.
Any information we obtain from third parties will be treated according to this privacy policy. See also the section below, Third-Party Websites and Links.
How We Use Your Personal Information
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Providing Products and Services. We use your personal information to provide the Services and to fulfill the contract we have with you, including processing your payments, fulfilling your orders, sending notifications related to your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, arranging for shipping, facilitating returns and exchanges, and other account-related features and functionalities. We may also enhance your shopping experience by allowing Shopify to match your account with other Shopify services you may choose to use. In such cases, Shopify will process your information as outlined in its Privacy Policy and Consumer Privacy Policy.
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Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as sending marketing, promotional, and advertising communications via email, SMS, or postal mail and displaying advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites. If you reside in the EEA, the legal basis for this data processing is our legitimate interest in selling our products, pursuant to Art. 6 (1) (f) GDPR.
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Security and Fraud Prevention. We use your personal information to detect, investigate, or take action regarding potential fraudulent, illegal, or malicious activities. If you choose to use the Services and create an account, you are responsible for maintaining the confidentiality of your account credentials. We strongly recommend not sharing your username, password, or other access information. If you believe your account has been compromised, please contact us immediately. If you reside in the EEA, the legal basis for this data processing is our legitimate interest in maintaining the security of our website for you and other customers, pursuant to Art. 6 (1) (f) GDPR.
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Communicating with You and Improving the Services. We use your personal information to provide customer support and improve our Services. This is in our legitimate interest to ensure responsiveness, provide you with effective services, and maintain our business relationship with you, pursuant to Art. 6 (1) (f) GDPR.
Cookies
Like many websites, we use cookies on our Site. For detailed information about the cookies we use in connection with operating our store through Shopify, please visit https://www.shopify.com/legal/cookies. We use cookies to operate and improve our Site and Services (including remembering your actions and preferences), perform analytics, and better understand user interaction with the Services (in our legitimate interest of administering, improving, and optimizing the Services). We may also allow third parties and service providers to use cookies on our Site to better tailor services, products, and advertising on our Site and other websites.
Most browsers accept cookies by default, but you can configure your browser to remove or reject cookies through browser controls. Please note that deleting or blocking cookies may negatively impact your user experience and cause some Services, including certain features and functionalities, to not work properly or to become unavailable. Additionally, blocking cookies may not completely prevent how we share information with third parties such as our advertising partners.
Please note that although your browser may allow you to transmit a "Do Not Track" signal, like many websites, our Site is not designed to respond to such signals. To learn more about "Do Not Track" signals, you can visit http://www.allaboutdnt.com/.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for contractual purposes, legitimate business reasons, and other reasons as described in this privacy policy. These may include:
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Vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analysis, customer service, cloud storage, order processing, and shipping).
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Business and marketing partners to provide you with services and send advertisements. Our business and marketing partners will use your information according to their own privacy notices.
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When you request that we disclose information or otherwise consent to the disclosure, for example, for product shipment or through your use of social media widgets or login integrations, with your consent.
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With our affiliates or within our corporate group, in our legitimate interest of running a successful business.
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As part of a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable service terms, and to protect or defend the Services, our rights, and the rights of our users or third parties.
Over the past 12 months, the following categories of personal and sensitive personal information about users have been disclosed for the purposes described above, under the sections "How We Collect and Use Your Personal Information" and "How We Disclose Personal Information."
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Cat égorie |
Catégories de destinataires |
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Identifiers such as basic contact information and certain information about orders and accounts Categories of personal information listed in the California Customer Records statute, such as basic contact information and certain information about orders and accounts Commercial information such as order information, purchase details, and customer service information Internet or other similar network activity, such as usage data Geolocation data, such as locations determined by an IP address or other technical means |
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We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.
Websites and Third-Party Links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with us or that we do not control, you should review their privacy and security policies as well as their other terms and conditions of use. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide in public or semi-public areas, including information you share on third-party social media platforms, may also be visible to other users of the Services and/or users of those third-party platforms, without restriction on our or the third parties’ use. Including such links does not imply an endorsement of the content of these platforms or their owners or operators, except as otherwise stated in the Services.
Children's Data
The Services are not intended for use by children, and we do not knowingly collect personal information from children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the information below to request its deletion.
As of the effective date of this Privacy Policy, we do not knowingly "share" or "sell" (as defined by applicable law) the personal information of individuals under the age of 16.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "absolute security." Additionally, any information you send to us may not be secure during transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
The length of time we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable agreements and policies.
Your Rights
Depending on where you live, you may be entitled to some or all of the following rights regarding your personal information. However, these rights are not absolute and may only apply in certain circumstances. We may also deny your request as permitted by law.
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Right to Access/Know: You may have the right to request access to the personal information we hold about you, including details on how we use and share your information.
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Right to Deletion: You may have the right to request that we delete the personal information we hold about you.
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Right to Correction: You may have the right to request that we correct any personal information we hold about you.
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Right to Portability: You may have the right to receive a copy of your personal information and request that we transfer it to a third party, under certain circumstances and with certain exceptions.
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Restriction of Processing: You may have the right to request that we stop or restrict our processing of your personal information.
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Withdrawal of Consent: Where we rely on your consent to process your personal information, you may have the right to withdraw your consent.
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Appeal: You may have the right to appeal our decision if we decline to process your request. You can do so by responding directly to our denial.
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Managing Communication Preferences: We may send you promotional emails, which you can opt out of at any time by using the unsubscribe option provided in our emails. Even if you unsubscribe, we may still send you non-promotional emails, such as those related to your account or orders you have placed.
You can exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before substantively responding to your request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require proof that you authorized the agent to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request as soon as reasonably practicable, as required by applicable law.
Complaints
If you have any complaints about how we handle your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the details below, or to lodge a complaint with your local data protection authority. For the EEA, a list of data protection supervisory authorities is available [here].
International Users
Please note that we may transfer, store, and process your personal information outside of the country where you live. Your personal information may also be processed by employees and service providers and third-party partners in these countries.
If we transfer your personal information outside of Europe, we will use recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses or any equivalent contract issued by the competent authority of the United Kingdom, as appropriate, unless the data transfer is to a country that has been deemed to provide an adequate level of protection.
Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of the rights you have, please email us at agneslowens@gmail.com.
For the purposes of applicable data protection laws and unless otherwise expressly stated, we are the controller of your personal information.